SID HAAS
Hi! I’m Sid Haas
Technology Executive | Thought Leader
Service Delivery Leader | Fintech Enthusiast
ABOUT ME
I'm a diligent, ardent, motivated professional with 29 years of measurable achievements in IT, product development, marketing, and sales with a focus on technological innovation. I am highly competent in leading cross-functional teams across IT, support, development, design, marketing, sales, customer success, and management functions. I'm a lifelong learner able to adapt to any challenge that is thrown my way (except plumbing; I really dislike plumbing).
EXPERIENCE
DISTRICT MANAGER
Impact Networking
Bolingbrook, IL
November 2022 - Present
As a fast growing Managed Service Provider in the top 1% of MSPs nationwide, Impact needed to improve service delivery at its largest Managed IT branch. I was promoted to District Manager to use my technical leadership skills to meet this need.
Supervising a team of 12-16 vCIOs and Field Network Engineers, I am responsible for all aspects of client service delivery. I am responsible for resource allocation for all client support, projects, and pre-sales assessments. I provide oversight on support activities while maintaining a positive work environment for my team. I ensure that all personnel accurately follow internal processes and procedures and properly update client documentation. I track a variety of metrics that I present in weekly team meetings and share with leadership at Impact.
vCIO
Impact Networking
Bolingbrook, IL
May 2022 - November 2022
Served as the strategic information technology advisor for multiple Managed IT clients. Responsible for managing the overall client relationship. Made appropriate recommendations to meet client's business needs. Managed each client's technology roadmap and initiatives while monitoring all IT support issues.
Identified cross-sell and up-sell opportunities. Worked closely with the sales teams and business development teams to land new business and renew existing contracts.
Developed and presented Periodic Business Reviews to client and sales team. Regularly recommended additional services, products, and changes to help clients' meet their business needs and stay current with IT and security trends.
Acted as project manager to ensure tasks are completed efficiently and expectations are set, understood, and achieved.
Place and track equipment, software and licensing orders. Process change orders to stay aligned with contracts.
VICE PRESIDENT OF BUSINESS DEVELOPMENT
LKCS
Peru, IL
July 2008 - March 2021
I held a variety of positions at LKCS, starting as an entry-level graphic designer. After first computerizing the traditional typesetting department, my fervor for innovation led to many years of success. I rose through the ranks supervising all design and prepress operations, building the company's computer network and establishing an IT department, leading the company into the age of the internet and web development, moving into sales and dramatically increasing business while implementing CRM, e-mail marketing and automation systems, assembling and directing a team of programmers, and thriving in company management.
Company culture began to shift away from some of the core values that I hold dear: striving for constant improvement, adopting new technologies to achieve competitive advantages, anticipating customers' needs, and exceeding their expectations. Work was becoming work, primarily due to internal reluctance to change. So, I left. I am proud of what I accomplished at LKCS and look forward to new challenges in my career.
LKCS Roles & Responsibilities
Product Design & Development
I spearheaded and successfully launched numerous new products and technological innovations at LKCS. Career highlights include establishing DataFlex, a SAAS enterprise-class business intelligence dashboarding and reporting solution for banks and credit unions and completely overhauling the company's statement processing and printing operations by implementing a robust omnichannel customer communications platform. Before leaving the company, I was clearly seen as the company's internal expert on emerging technologies and industry/customer trends.
Sales & Business Development
With over years of marcom and technical sales experience within the credit union and banking vertical, I grew sales year-over-year over routinely exceeding sales goals while also performing many other responsibilities. I possess outstanding client relation, communication, and organization skills. I represented the company and prepared and delivered presentations at conferences, trade shows, and association meetings.
IT Management
I established the policies and overall direction of all IT and information security operations at LKCS. I directly supervised IT staff and provided management oversight over IT operations. I negotiated multiple contracts for hardware, software, and services. I led the company to achieve and maintain SOC2 compliance.
Programming Leadership
I directed a team of 8 internal and 3 offshore developers. Using Agile methods and scrum to manage tasks, we accomplished great things! I established objectives, tracked performance, reviewed and approved change requests, and greatly improved the quality and timeliness of programming operations.
Company Management
I was the first non-family member promoted to VP in the family-owned company's 60+ year history. As the company's thought leader and idea generator, I routinely implemented innovations and drove continuous improvement across all departments and product lines. I positively represented the company values and brand. I am still highly respected by ownership, customers, employees, and vendors.
EDUCATION
UNIVERSITY
OF ILLINOIS
Degree Sought: Bachelor of Science in Architecture
August 1988 - May 1992
WHAT THEY SAY
Sid has been a key contributor to our company. His vision and ability to keep abreast of technology is a perfect complement to his understanding of customer needs and client handling skills. He will be a valuable addition to any employer lucky enough to attract him.
Rose Pollard, Co-Owner and CFO
LKCS
Sid brings a hard-to-find combination of strategic insight, tactical acumen and sheer reliability to the table, which has made him an invaluable extension of the marketing team. Whether we’re in a time crunch to crank out a campaign or have the luxury to develop a well thought out strategic approach, Sid can help – and has helped with it all.
Rob Constantine, Vice President of Marketing
Consumers Credit Union
Working with Sid was like having an extension of our team as he provided timely responses to questions, offered advice, and brought forth valuable products and services to R.I.A. He was always available to answer our questions.
Jake Ward, Vice President of Sales and Service
R.I.A. Federal Credit Union
I have worked with Sid for several years and without question he has been simply one of the best. He is a true professional that is easy to work with and consistently delivered a quality product on time no matter the complexity of the project.
Rob Franklin, Assistant Vice President, Compliance
Kestra Financial
Over the 20 years I worked with Sid, our company experienced explosive growth, largely due to his foresight and determination. Sid truly has a gift for identifying industry trends and technologies far ahead of the curve. At LKCS, he saw and developed one opportunity after another. Sid also has a unique genius for finding new clients and for expanding relationships with current clients. Any company would be wise to add Sid to its management team.
Donna Hammerich, Vice President of Statement Operations (Retired)
LKCS
"The technology you use impresses no one. The experience you create with it is everything."
